WhatsApp Chatbots
We build customer support chatbots on the official WhatsApp Business Platform (Cloud API). The chatbot answers common questions, looks up account information and hands the conversation to a person whenever the customer asks or the bot cannot help.
Everything you need, delivered end to end
Customer service automation
Answers to common questions, account lookups and service requests during the customer service window.
Human handover
A clear path to a live agent in the same chat, plus phone and email escalation.
Approved message templates
Transactional notifications sent only with approved templates to customers who opted in.
Opt-in and opt-out
Opt-in captured at sign-up; opt-out requests (for example replying STOP) honoured automatically.
We do not provide bulk or unsolicited messaging. Each client uses its own WhatsApp Business account and must comply with the WhatsApp Business Messaging Policy. WhatsApp is a trademark of WhatsApp LLC; Proximal Innovation is not affiliated with or endorsed by Meta.
From first call to live system
Agree use cases and questions
Set up the client's own WhatsApp Business account
Build and test flows and handover
Go live and review regularly
Custom Software Development
Bespoke business platforms, portals and internal tools engineered to scale.
Learn more
ERP Solutions
Inventory, procurement, sales and finance unified for growing organisations.
Learn more
HR & Payroll Solutions
Staff records, leave and Kenyan payroll with statutory deductions.
Learn moreReady to talk about WhatsApp Chatbots?
Tell us about your goals. We'll help you plan, build and run the technology to get there.