Proximal Innovation Privacy Policy

Effective: 8th May 2025

This policy explains how we collect, use, and protect your personal data when you use our software and services. By accessing our platform, you consent to these practices.

1. Information We Collect

Data Type Purpose
Account Information Name, email, company details for service access
Usage Data IP address, device info, logs for security monitoring
Payment Details Processed securely by our payment partners (not stored)

2. Legal Basis for Processing

  • Contractual Necessity
    To deliver purchased services
    GDPR Art. 6(1)(b)
  • Legitimate Interest
    Service improvement and security
    GDPR Art. 6(1)(f)

3. How We Share Data

✅ Permitted Sharing

  • Service providers under strict NDAs
  • Legal compliance with authorities
  • Business transfers (mergers/acquisitions)

🔒 We Never Sell

  • Your personal data to advertisers
  • Customer contact lists
  • Usage data to third parties

4. Security Measures

🔐

Encryption

TLS 1.2+ for data in transit

🛡️

Access Controls

Role-based permissions

📅

Audits

Annual penetration testing

5. Your Privacy Rights

Request a copy of your data in machine-readable format

Ask us to erase your personal data (with exceptions)

Policy Updates

We'll notify users of material changes via email or in-app alerts.

Contact Our DPO

Data Protection Officer
dpo@proximal.co.ke
+254 737 403 393
Schedule a call